This page covers the most common issues users encounter in Gliit and how to resolve them. If your issue isn’t listed here, check the FAQ or contact Gliit support.Documentation Index
Fetch the complete documentation index at: https://docs.gliit.me/llms.txt
Use this file to discover all available pages before exploring further.
Sign-in issues
I can't sign in — the page shows an error
I can't sign in — the page shows an error
First, confirm you’re using the correct sign-in method for your account. Each sign-in method (Google, Whalespace, email/password) creates a separate account. Try signing in with a different method if you’re unsure which one you used.If you’re using email/password and the password doesn’t work, click Forgot your password? to start a reset. See Reset your password.
Google sign-in redirects me back with an error
Google sign-in redirects me back with an error
This typically means there’s a mismatch between the Google account you selected and the one associated with your Gliit account.
Try again
Go to gliit.app and click Sign in with Google. Select the correct Google account.
Whalespace sign-in fails after entering my LINE WORKS ID
Whalespace sign-in fails after entering my LINE WORKS ID
Verify your LINE WORKS credentials are correct by signing in to the LINE WORKS app or web portal separately. If your LINE WORKS account has been deactivated or locked, contact your organization’s IT administrator.
I'm not sure which method I used to sign up
I'm not sure which method I used to sign up
Try each method in order: Google, Whalespace, then email/password. If none work, contact Gliit support with your email address to identify your account.
Email issues
I didn't receive my verification email
I didn't receive my verification email
Check your spam or junk folder. Make sure you entered the correct email address during sign-up. If you still don’t see it after a few minutes, try signing up again or requesting a new verification email from the sign-in page.
I didn't receive the password reset email
I didn't receive the password reset email
Check your spam or junk folder. Verify you’re entering the exact email address you registered with — even a small typo will prevent delivery. If the problem persists, contact Gliit support.
The password reset link doesn't work
The password reset link doesn't work
Reset links expire after a limited time for security. Return to the sign-in page and click Forgot your password? to request a new link. Use the new link promptly.
Document and editor issues
My changes aren't being saved
My changes aren't being saved
Check your internet connection — Gliit requires an active connection to autosave. If your connection is stable and the “Saved” indicator doesn’t update, try refreshing the page. Your most recently confirmed saved version will be available.
A shared document link isn't working
A shared document link isn't working
The editor is slow or unresponsive
The editor is slow or unresponsive
Try refreshing the page. If the issue persists, try a different browser or clear your browser cache. Very large documents can occasionally cause slowness in the editor.
Language and display issues
The interface is showing in the wrong language
The interface is showing in the wrong language
Go to your account settings and update your language preference. See Change the interface language for instructions. If the issue persists after saving, try signing out and back in.
Korean characters aren't displaying correctly
Korean characters aren't displaying correctly
This may be a browser font issue. Make sure your browser is up to date. Gliit uses the IBM Plex Sans KR font for Korean text support. If characters still look wrong, try a different browser or check your operating system’s language settings.